SHIPPING AND RETURNS CONDITIONS

Changes and Guarantees

Estimated time to make a change

Accounts with 30 calendar days to make changes.

You must previously notify your change in writing to the email info@miocoral.com, indicating the name of the buyer, reference of the product purchased, reason why you want to change the change and description of the change to be made. The products must be in perfect condition and with their  espective labels, packaging and accessories originals, must NOT be used, washed, modified or altered. The change must be for a roduct of equal or greater value. Then, approved the change by the area in charge. You must send the product, or approach Calle 106 # 49 – 27 in the Pasadena town,
Bogota MIO CORAL does not assume expenses generated by changes.

Garments that DO NOT meet the conditions listed above or are received after the allowed period, will be returned under the responsibility of the
buyer.

Where to make a change

The change request must be previously notified in writing in the mail info@miocoral.com. Then, of approved you must go or send your product of change
with the following data:

Customer service
Subject: CHANGES
Calle 106 # 49 – 27 Pasadena. Bogota
(+57) 313 833 9633

Do discount products have change?

Garments that are in the SALE category do not change or have a guarantee.

How long does it take for my exchange to be returned?

After receiving the product in our facilities, the change will be sent
again to the address indicated by the user, within 2 to 5 business days.

MIO CORAL S.A.S is not responsible for lost or damaged items during the return transport.

Estimated time to make use of the guarantee

Accounts with 30 calendar days from the purchase to make use of the guarantee of the product. After this time we do not accept claims for merchandise for any reason.

The guarantee request must be previously notified in writing and send a photograph of the damage or defect of quality to the email info@miocoral.com. This warranty does NOT cover defects due to misuse, improper washing, storage, wear caused by use normal of the same, alterations or modifications. If you receive a damaged item or defective, MIO CORAL will be responsible for the change and all relevant costs They will be assumed.

Returns

In accordance with the right of withdrawal enshrined by law 1480 of 2011 art. 47, the maximum term to exercise this right, is 5 business days from the date of receipt of the order. THIS APPLIES FOR PRODUCTS SUCH AS: OUTPUTS OF BATHROOM, KIMONOS, KAFTANES, BLUSONES AND SOME ACCESSORIES.

However, and in accordance with numeral 7 of article 47 of law 1480, they are excepted from right to retract personal property. IN THIS CASE, BATHROOM DRESSES.

Causes of return

A purchase may only be returned when MIO CORAL cannot comply with the Order requested, inventory sold out. When the product is in a state of
deterioration or quality defects (Clothing). The above is in force before complying 30 business calendar days. MIO CORAL will not refund the buyer for
reasons other than those described above.

Do you make cash returns?

No, money returns will only be made through transfer or consignment to the customer preference account.

Time of a refund

After a refund is approved, the transfer time will be between 5 to 15 days Skilful depending on each case.

Shipping

Shipping times

National Destinations

For the city of Bogotá the estimated delivery time is 1 to 2 business days, for the rest of the country the time will vary from 2 to 4 business days depending on the city or municipalities, valid after 24 hours after the purchase is approved.

Receive your purchase the same day

This service only applies to the city of Bogotá. The service must be requested before 3:00 pm on that day, the cost will be subject to the shipping address or needs specific.
To request your shipment you must contact +57 313 833 9633.

For express shipping to other cities in Colombia, you must contact +57 313 833 9633 and request your service. Shipping cost varies depending on the city, time of Delivery and needs. Apply only from one day to nother. (Not applicable for all cities or municipalities).

Pick up your purchase at Casa MIO CORAL

This Pick Up service only applies to the City of Bogotá at the following address: 106 street no. 49-27, Pasadena neighborhood. The request, confirmation of the pick-up time and Name of the person who collects, must be made to the line +57 313 833 9633.

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