TERMS AND CONDITIONS

This document describes the terms and conditions and the privacy policies applicable to the use of the services offered by MIO CORAL within the site www.miocoral.com and others related domains Anyone who subscribes to www.miocoral.com or wishes use the services offered, you have every right to do so but you must be subject to the Terms and Conditions and the Privacy policies pre-established in the document “Terms and Conditions”. These terms and conditions of sale will be governed in accordance with the applicable laws in the Republic of Colombia. Any controversy arising from this document will be submitted to the competent jurisdiction in accordance with the legislation Colombian, and both MIO CORAL and the client expressly waive any other
but it could correspond to them because of their present or future domicile. 

It is necessary that the user READ, UNDERSTAND and ACCEPT all the established conditions in this document prior to registration as a user or the acquisition of products or services through www.miocoral.com. By using this site, the user is accepting fully the conditions established in the Terms and Conditions and the Policies of privacy of MIO CORAL and therefore, the User is obliged to comply with all pre-established conditions without being able to claim ignorance of such Terms and Conditions and Privacy Policies.

SECTION 1 – LEGAL CAPACITY

The services offered by MIO CORAL are only available to people that have legal capacity to hire. The acts that minors perform in This site will be the responsibility of your parents or guardians and therefore will be considered made by them and the legal representation they have. Who decides to register a user as a company, must have full capacity to contract on behalf of the entity and consequently, oblige it to the terms established in the document
“Terms and Conditions”.

SECTION 2 – REGISTRATION AND USE OF THE SITE

To become an authorized user of www.miocoral.com, purchase products and access the promotions offered on the site, it is necessary to complete the registration form in all the mandatory fields with valid data in an exact, precise and true way. The user assumes the commitment to update the personal data used when completing the registration form when necessary. MIO CORAL is not responsible for the certainty of personal data provided by its users. Each user answers for the accuracy and veracity of personal data entered into the system. Every natural person and / or legal can only be an account holder at www.miocoral.com. If a person modifies or alter your personal data in any way possible to access more than one account and Fraudulent or malicious use is suspected or verified, www.miocoral.com has the unappealable right to terminate the credits of this user, disable their accounts in the system and prosecute offenders legally.

MIO CORAL has the right to request some extra information or proof to corroborate the personal data entered by users. You also have the right to suspend
temporarily or definitely to users whose data is not confirmed and refuses to provide vouchers or extra data requested. If a user is suspended, MIO CORAL
may retract a purchase made by the user without the latter having the right to compensation.

When a new member registers, they will have their email address or user and a personal password that allows confidential and secure access to the website www.miocoral.com. The user assumes full responsibility for keeping his password confidential as it is allows you to make purchases and obtain personal information. The delivery of the key to third parties each user’s staff does not involve the responsibility of MIO CORAL. The user is responsible for all operations made from your account and your password must be of personal and exclusive use. It is the responsibility of the user to notify MIO CORAL of Immediate form on any unauthorized use of your account or password. Is totally prohibited the sale, loan or transfer of key or account between users.

MIO CORAL reserves the right to refuse any registration request or to cancel at any time a previously accepted registration without being obliged to state the reasons of its decision and without generating any right to compensation.

SECTION 3 – AMENDMENTS TO THE AGREEMENT

MIO CORAL may modify the Terms and Conditions at any time. The terms modified, will take effect 10 days after its publication. Within the first 5 days after publishing the new modifications, the user must contact www.miocoral.com by email if you do not accept the new Terms and Conditions. In case of that does not accept them, the user will be disabled as a member. If the term of the 5 expires days, the user will be deemed to accept the new Terms and Conditions and the contract between both parties will not be affected.

SECTION 4 – PAYMENT MEDIA

The products and services offered on www.miocoral.com can only be paid with the means indicated in each specific case. The use of a credit card is subject to the established in these Terms and Conditions and as agreed in the respective cases of opening contracts and regulations of use with its issuer. MIO CORAL may determine purchase conditions according to the payment method chosen by the user. MIO CORAL has the right to determine the maximum amount of credits that the user can use per purchase and The user will be notified prior to starting the payment process. The credits that are used
by users, they will not be refunded in case of return of the products. 

SECTION 5 – FORMATION OF CONSENT IN CONTRACTS CELEBRATED

THROUGH THIS SITE

Through www.miocoral.com, offers of goods and services will be made that may be accepted using the mechanisms offered. Any offer acceptance by a
user, is subject to suspensive condition until the transaction is validated. For all operation that is carried out in www.miocoral.com, the validation by the supplier is requirement for consent formation. To validate each transaction, first you You must verify that the payment method offered by the user is valid, the registered data by the client on the site match those provided when the acceptance of the offer and that the payment is credited by the user. To inform the user about the offer validation, a confirmation will be sent to the same email address as The user has registered when subscribing. The consent will be understood as formed from the moment in which this written confirmation is sent to the user and in the place where it was issued.

The sale and dispatch of the products is conditional on their availability. Yes for some reason, a product is not available, and the customer was able to make a purchase of this product not available, the customer will be notified immediately and the total value will be paid of the price paid for the product.

SECTION 6 – OFFER VALIDITY AND PRICE

The offers on www.miocoral.com will be valid until the effective date indicated in the promotion or until the quantities of products available for said use are exhausted promotion. When no validity date is indicated in a promotion, it will be understood that the Offer will be existing until the corresponding inventories are exhausted. The prices of Products and services published on www.miocoral.com will only be valid for purchases made through this medium. They will not be valid for other sales channels. All the Prices are expressed in Colombian pesos. The prices offered do not include expenses of transport, handling, shipping and accessories not expressly described in the descriptions of the products.

It is possible that some products may have an incorrect price. If an error is identified typographical at any of the prices of the products, customers will be contacted before Dispatch the products and you will be notified about the error. Products will not ship until that the correct price be canceled.

SECTION 7 – PROMOTIONS

The promotions offered on www.miocoral.com will not be valid on other channels of sale. When promotions are made that consist of lowering the price or sending one product free of charge for the purchase of another, both products must be delivered At the same place. Suppliers submit their promotions to the provisions of the law 1480 of 2011.
When discount coupons are offered, the coupon value, the minimum sum of purchase to be able to use the coupon and the dates on which it can be used. You can use coupons any natural person over 18 years. Coupons are not cumulative with other promotions and can only be used once per customer. The maximum amount of purchase for the use of coupons is 1 million pesos.

SECTION 8 – DISPATCH OF PRODUCTS

Products purchased through our MIO CORAL Marketplace are subject to the shipping conditions chosen by the user and the delivery conditions available
in our Marketplace. The user will freely choose the address of the place of shipment. After the payment is approved and the order is dispatched, MIO CORAL will communicate by Email to the Client the guide and transport number for tracking and delivery of your order.

In the event that no one receives the order at the shipping address, the person will be contacted through the information I record. If after this attempt nobody receives the order, the User must contact our Marketplace at info@miocoral.com And the cost of the new shipment is borne by the customer. If the client does not make a new shipment During the next 5 days after the second attempt, the product can be returned to MIO CORAL facilities or is declared in a state of abandonment and there will be no compensation. In this case, MIO CORAL will not respond for products not received.
It is understood that any person who is in the place indicated by the Client to The delivery of the products is authorized to receive the order, therefore, MIO CORAL is exempt from any claim arising from the delivery made at the place designated by the client.

SECTION 9 – RETURNS AND CANCELLATIONS POLICY

RETURNS OR REFUNDS (RIGHT OF RETRACT)
MIO CORAL offers its Customers the possibility of retracting the purchase during the First 5 business days after product delivery. (Not applicable for all
products ) The process to request a retraction is as follows:

  • Send an email before 5 business days after receiving the product to info@miocoral.com with the reason for return and if you require an equal product, a different one, or a refund. Note: it is important to be very specific about the reasons for return.
  • After the email is reviewed by MIO CORAL, the customer will receive an email With a reverse logistics guide.
  • The customer has 3 days after receiving the reverse logistics guide to take or Send the product to the address indicated by MIO CORAL.
  • The product must be in perfect condition and in its original packaging, including all Packaging and labels.
  • When the product is received, the supplier performs the quality control that takes About 3 business days. When the product status is determined and the change or reimbursement is authorized, we will proceed to execute the reimbursement in a term not less than 5 Maximum 15 calendar days.

Money refunds will only be made by bank deposit to the account specified by the customer.

WRONG PRODUCTS

If the Customer receives a product with different characteristics than described on the page in the at the time of purchase, the procedure to request the change of product is as follows:

  • Within 2 days after receiving the product, the customer must take photos that show the wrong product and send them to the email  info@miocoral.com with the number of order.
  • Once the product is found to be wrong, a collection guide will be sent to you to the client and MIO CORAL is responsible for collecting the product in the same place where delivered and once the wrong product is collected, the correct product will be sent.
    CANCELLATIONS
    The cancellation of a purchase is only made if the supplier is not able to send the Product to the Client due to lack of inventory and / or other force majeure. In case this happen, the customer will be notified and the money will be returned. The times of Money back for this case are estimated within a period not less than 5 days.
    Refund Method.
  • Bank Consignment: The account holder must be the same as the one who made the purchase in www.miocoral.com. The refund will be made in 5 business days.

To cancel an order for any reason, the Customer must write an email to info@miocoral.com with the order number you wish to cancel. Orders can only be
cancel if they have not yet been sent by the supplier or in the event that it has been charged through the PayU payment gateway, the customer assumes the commission costs generated.

SECTION 10 – INTELLECTUAL AND INDUSTRIAL PROPERTY

Absolutely all content available to the user at www.miocoral.com, including Intellectual and industrial property is the exclusive property of MIO CORAL or companies suppliers of the products. Users must refrain from reusing content www.miocoral.com without the prior consent of MIO CORAL.

SECTION 11 – INTELLECTUAL PROPERTY OF THIRD PARTIES

MIO CORAL has tools to ensure that the products purchased using our services are original and have been entered into the country legally. If in any way you as a user suspect that any product published in www.miocoral.com infringes intellectual property or legal rights, we appreciate notify it to the email info@miocoral.com to submit it for review.

SECTION 12 – RESPONSIBILITIES

MIO CORAL will not be responsible for lost business opportunities or any damage indirect caused by the interruption of the transmission of the site. Every effort will be made to keep the transmission error free and interrupted but such conditions cannot be guaranteed. User accounts may be restricted or suspended. temporarily in order to perform maintenance or introduce improvements to the site.

SECTION 13 – NOTIFICATIONS

Any comments or concerns regarding the Terms and Conditions or the Policy of Privacy, must be expressly notified in writing to MIO CORAL at address info@miocoral.com.

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